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Blue Pumpkin Software announced today that Avis Rent A Car (NYSE:AVI), the second largest general-use car rental business in the world, has selected Blue Pumpkin’s PrimeTime workforce management software to schedule rental agents at 10 of their national airport locations.

Avis’ decision to use a software program designed for call centers exemplifies PrimeTime’s adaptability to various businesses and situations.

Rental Sales Agents for Avis assist customers by processing their rental transactions. Currently the company has a car rental fleet of over one million vehicles and completes approximately 15 million rental transactions annually.

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The ten busiest airport locations, including San Francisco, Newark, Chicago and Orlando, process rentals 24 hours a day. As a result of their impressive rental volume and extended-hours, creating schedules for these teams has become more and more challenging over the years.

“As our business at these locations grew, it became increasingly more difficult to continue creating schedules manually,” said Eric Schnitzler, Avis’ Director of Learning and Development.

“When our Southeast Area Controller, John Dovi, and I started investigating different solutions, we realized call centers had basically the same needs and parameters as car rental agencies. Their call time is our rental transaction time; their call volume is our rental volume. So we simply adapted the software to fit our circumstances.”

Schnitzler further revealed that Avis has sophisticated systems that provide information about rental demand. As a result, managers knew when their highest rental volumes would be — they simply needed a more reliable way to incorporate that data into their current schedules.

“Since implementing PrimeTime at these select locations, our service levels have definitely increased,” Schnitzler continued.

“PrimeTime better enables us to schedule the right people at the right time, resulting in rental transactions being processed faster than ever before. Plus, by scheduling more effectively, we’re greatly reducing overtime. That alone has more than paid for the software investment. Overall, PrimeTime has added science to a complex scheduling process.”

About Avis Rent A Car

Avis is one of the world’s leading providers of comprehensive automotive transportation and vehicle management solutions, with strengths in car rental, vehicle leasing and vehicle management services. Avis operates the second largest general-use car rental business in the world, with locations in the United States, Canada, Australia, New Zealand and the Latin American/Caribbean region.

Avis operates the vehicle management and fuel card businesses through three separate units: PHH North America, PHH Europe and Wright Express. The services of these units consist of vehicle leasing and a broad range of vehicle-related fee-based services. The company manages a fleet of approximately one million vehicles and has over 3.6 million fuel and maintenance cards outstanding.

Annually, on a pro forma basis, the company generates approximately $4.0 billion in total revenue.

About Blue Pumpkin PrimeTime

Blue Pumpkin PrimeTime products are robust workforce management software solutions designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the right agents with the right skills are in the right place at the right time.

Awarded Product of the Year and Editor’s Choice honors from Call Center, Call Center Solutions and CTI magazines, the PrimeTime family of products provide powerful “what-if” analyses to predict how call volume and staffing changes will affect customer contact center operations. Blue Pumpkin PrimeTime products are network-enabled, and users are able to designate any Windows 95 or NT PC as a server.

With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales.

About Blue Pumpkin Software, Inc.

Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email.

Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions.

Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods and services industries depend on Blue Pumpkin solutions. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft.

Blue Pumpkin has tested and confirmed that the PrimeTime suite of products in Year 2000 compliant.

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